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Frequently asked questions

Account

How do I sign up for an account?

To register for an account on our website please follow the link and enter your email address under the ‘Register’ section. You will receive an email with your automatically generated password to allow you to sign in.

Why should I sign up for an account?

Signing up on our website provides you with peace of mind by showing you all of your previous orders making it easy to track each shipment. Also, it allows you to earn Fitcoins on each purchase which will help you save even more money on your supplements.

What is Fitcoin?

There are many ways to earn Fitcoin, each purchase you make through your Revolution Account helps accumulate. You can then redeem these Fitcoin at a 1:1 ratio for savings on your next order. This means 1 Fitcoins is equal to 1 dollar saved that you can reedem on your next or any future purchases.

How do I view my account details?

To view your account details simply follow the link and you will be brought to your account’s dashboard. Here you can view your order history, address book, gift cards, payment methods, account details, edit your password, reviews and your rewards points.

Orders

How do I place an order?

Simply choose the products you wish to add to your cart and once you are ready to place your order, you can visit the cart page and checkout.
Be sure to double check all the products in your cart (Products, flavours, and quantities).
If you are signed in and have saved your billing/shipping information you can check out easily.
Once your order is confirmed you will receive a confirmation email within a few minutes.
If you do not receive any automated emails please contact our customer service team for further assistance here.

I am having trouble placing an order, what can be done?

Please ensure that the card information and expiry date are accurate.
Please try changing devices (i.e. using a desktop/laptop computer rather than a phone or a tablet), and/or changing web browsers (i.e. using Mozilla Firefox rather than Safari).
If you are still facing issues please contact our customer support team here.

How do I cancel my order?

If you wish to cancel your order, you must contact us at the form here within 24 hours to setup a cancellation. Please be advised that our customer service team operates between 9am – 5pm Eastern Standard Time Monday through Friday.

How do I make changes to my order?

If you wish to make changes to your order, you must contact us at the form here within 24 hours of having placed the order. Also please note that we cannot add additional products. Please be advised that our customer service team operates between 9am – 5pm Eastern Standard Time Monday through Friday.

I have placed an order on your website, but I have not received a confirmation email. Could you please help me?

Please make sure to verify in your spam emails. If you cannot find the confirmation, feel free to contact us at [email protected] and include any relevant information such as your full name and any address details so we can investigate, as your email address might have been incorrectly typed in.

When I track my order with Canada Post, the status only says that the ‘’Electronic information submitted by shipper’’. What’s happening with my package?

A shipping label has been created for your order and is waiting to be picked up by Canada Post. Please allow a few extra days for the tracking status to get updated by Canada Post. Once the scan: ‘Item Processed – Montreal, QC’ the item is now in route.

Delivery and Returns

What are the delivery options?

We ship using Canada Post for our Canadian customers and USPS for our American customers. On occasion we have free shipping for orders above a certain amount or for all orders, depending on the current promotion. Our shipping options are listed below for both carriers.

Free shipping by default is sent with Expedited Parcel service for both Canadian and American customers.

Canada Post:

  • Regular Parcel
  • Expedited Parcel
  • Xpresspost Parcel
  • Priority Parcel

USPS:

  • Expedited Parcel USA
  • Xpresspost Parcel USA
  • Priority Worldwide Parcel USA

How much time will it take for my order to be delivered?

Orders can take 1-2 business days to leave the warehouse, afterwards it may take 2-10 days for the order to reach you depending on location and shipping service selected.

How can I track my order?

When you place an order on our website you will automatically be sent all relevant tracking information in the order confirmation email. Otherwise, you can use Canada Post and USPS’s tool to track your order by pasting the tracking number into either website.

For Canadian customers use this link.

For American customers use this link.

My order is returning to sender, what happens next?

If your order is being returned to us, please contact us here and let us know if the address on your order is correct. If any modifications need to be made we will create a new label and ship out the order once more for you.

Can I return an item I no longer want/need?

Currently we are not accepting returns from clients under any circumstance to avoid any health and safety issues for our customers and employees. Please visit this link for more information regarding returns and refunds.

My order states that is has been delivered but I cannot find the package, where is my order?

Please first check all potential delivery locations such as parcel lockers or with neighbors or concierge if that applies. If you cannot find your order after 3-5 days after it saying on the tracking link that it has been delivered. Your parcel is lost or stolen and we will need to file a claim with Canada Post for lost parcel. This process can take 8-10 business days to be processed and once the issue is resolved with them we can either reship your order or refund you.

Refunds and Discounts

Do you offer refunds for price changes?

Our promotions change on a regular basis, and we unfortunately will not grant refunds for the difference in price if you missed a particular promotion.

How does the BOGO pricing work?

The way our BOGO promotions work is you need to add 2 units of a certain product to your cart to be able to take advantage of the BOGO sale.
That way, the first unit will be charged at regular price, and the second unit will be charged at $0.00.
This way you can also mix and match flavours.

My products do not taste good, can I get a refund?

Unfortunately we cannot provide refunds or allow returns for products that you deem to have bad taste, mix-ability, consistency, or appearance. We can easily assign Fitcoins to your account and we will help you find the right product for your needs. Contact us here for more information or reach out to [email protected]